Refund and Cancellation Policy

Refund and Cancellation Policy of Dreamdrive, operated by Synthetic White AB. Version 1.0, effective 3 October 2026.

1. Overview

This policy explains how trials, subscriptions, cancellation, refunds and price changes work for Dreamdrive. It forms part of the Terms of Service. Payments are handled by Stripe. Prices are in US dollars; the total you pay, including any VAT or similar tax that applies, is shown at checkout before you confirm.

2. Plans at a glance

3. The free trial

1. New accounts receive a 14-day trial of the Solo plan. No payment card is needed and nothing is charged when the trial ends.
2. At the end of the trial your account moves to the Free plan. Your captures and projects are kept; captures older than 90 days and projects beyond the Free limit become hidden until you subscribe.
3. One trial per person. We may refuse a trial to accounts that appear to be repeat sign-ups.

4. Cancelling a subscription

1. You can cancel at any time in the billing portal, reachable from your account, or by emailing info@dreamdrive.ai from the address on your account.
2. Cancellation stops the next renewal. You keep Solo features until the end of the period you have already paid for, after which your account moves to the Free plan. Nothing is deleted.
3. If you cancel partway through a month or year, we do not refund the remaining part of that period, except as set out in sections 5 and 6 or where the law requires.

5. Right of withdrawal for consumers in the EU and EEA

1. If you are a consumer in the EU or EEA, you have the right to withdraw from a paid subscription within 14 days from the day you subscribed, without giving a reason, under the Swedish Act on Distance Contracts (lag 2005:59) and the EU Consumer Rights Directive.
2. Because you ask us to start the paid service immediately when you subscribe, you acknowledge that if you withdraw within the 14 days you may by law be asked to pay a proportionate amount for the service already provided, and that your right of withdrawal is lost once the service for the period you bought has been fully performed.
3. Our goodwill policy is more generous than the law requires: if you ask within 14 days of your first payment, we refund that first payment in full, whatever you have used. This applies to your first payment only, not to renewals.
4. To withdraw, email info@dreamdrive.ai from the address on your account with a clear statement that you withdraw, or use the model form in section 10. We will confirm by email and refund to the original payment method within 14 days of receiving your notice.

6. Other refunds

1. Duplicate charges or our mistakes: refunded in full. Tell us at info@dreamdrive.ai.
2. Service not working: if a paid feature has not worked for a substantial part of a billing period because of a fault on our side, ask us; we will extend your period or refund a proportionate amount. This does not apply where capture on a particular platform stopped because that platform changed, since we do not guarantee support for any platform; if a platform you rely on stops being supported, you may cancel and we will refund the unused part of a yearly plan on request.
3. We discontinue the service or a paid feature: we refund any prepaid amount for the period after the shutdown.
4. We close your account without cause: we refund any prepaid amount for the unused period.
5. We close your account for breach: no refund.
6. Renewals: renewals are not refundable, except as above. We send a reminder email before each yearly renewal; monthly renewals are shown in the billing portal and on your receipts.
7. Nothing in this section limits your statutory rights as a consumer, including your remedies under EU and Swedish law if the service does not conform to the contract.

7. Switching between monthly and yearly

You can switch in the billing portal. When you switch from monthly to yearly, the unused part of your current month is credited against the yearly price. When you switch from yearly to monthly, the change takes effect at the end of your current year; no refund is made for the remainder of the year.

8. Downgrading to Free

Cancelling your subscription is the same as downgrading to Free at the end of your paid period. Nothing is deleted. Captures older than 90 days are hidden, existing projects are kept but you cannot create new ones above the Free limit until you archive some or upgrade, and usage sheets and new share links are no longer available. Share links you created earlier keep working until you revoke them; you cannot create new ones on Free. If you do not want a share link to be viewable at all, revoke it before downgrading.

9. Price changes

We may change prices. If you have a subscription, we will email you at least 30 days before a new price applies to you. If you do not want to pay the new price, cancel before it takes effect and you will keep your current price until the end of the period you have paid for. If you do nothing, the new price applies from your first renewal after the notice period.

10. Model withdrawal form

You may use this form if you want to, but you do not have to; a plain email is enough.

To: Synthetic White AB, [STREET ADDRESS], Stockholm, Sweden, info@dreamdrive.ai

I hereby give notice that I withdraw from my contract for the Dreamdrive Solo subscription.
Subscribed on: [date]
Name: [your name]
Email address on the account: [email]
Date: [date]

11. Taxes

Prices are shown in US dollars. Where VAT or a similar tax applies to you, it is calculated and shown at checkout before you confirm, and appears on your receipt. Business customers in the EU outside Sweden can enter a valid VAT number at checkout so that the reverse-charge rule applies.

12. Questions

Email info@dreamdrive.ai. We answer billing questions within a few working days.